pj68 Frequently
Asked Questions

pj68 requires all players to complete Know Your Customer (KYC) verification before processing their first withdrawal. You will need to upload a clear copy of your valid CNIC or passport for identity and age verification, plus a recent utility bill or bank statement showing your residential address. Documents are reviewed within 24 to 48 hours. KYC protects you and keeps the platform compliant with anti-money laundering regulations.

On the pj68 login page, click the Forgot Password link beneath the password field. Enter the email address linked to your account and pj68 will send a secure password reset link within a few minutes. Check your spam or junk folder if it does not arrive. Follow the link, set a strong new password, and log back in. If you still cannot access your account, contact our support team at [email protected].

No. pj68's Terms and Conditions strictly prohibit multiple accounts per player. Each player is permitted one active account only. Opening duplicate accounts — even with different email addresses or phone numbers — is considered a violation and may result in all associated accounts being permanently closed and balances forfeited. If you believe a duplicate account was created in error, contact support immediately.

To permanently close your pj68 account, log in and navigate to Account Settings, then select Close Account. Alternatively, email [email protected] with your registered username and request for permanent closure. Any remaining balance will be withdrawn to your registered payment method before the account is deactivated. Please note that account closure is different from self-exclusion — see our Responsible Gaming page if you are closing due to gambling concerns.

To deposit via JazzCash, log in to your pj68 account and go to the Cashier section. Select JazzCash as your payment method, enter the amount in PKR you wish to deposit, and follow the on-screen prompts. You will be directed to complete the transaction through your JazzCash mobile wallet. Deposits are credited to your pj68 balance instantly in most cases. The minimum deposit via JazzCash is Rs 500.

The minimum deposit on pj68 varies by payment method. For JazzCash and EasyPaisa the minimum is Rs 500. For bank transfers via HBL, UBL, or Meezan Bank the minimum is Rs 1,000. For Visa and Mastercard the minimum is Rs 1,000. There is no maximum deposit limit set by pj68 itself, though your payment provider may impose daily transaction caps. All deposits are processed in Pakistani Rupees (PKR).

EasyPaisa withdrawals from pj68 are typically processed within 1 to 4 hours after your request is approved, provided your KYC verification is complete. Withdrawal requests submitted outside business hours may take slightly longer. The minimum withdrawal amount via EasyPaisa is Rs 500. If your withdrawal has not arrived within 24 hours, contact pj68 support with your transaction reference number for a status update.

pj68 does not charge any withdrawal fees from its side for transfers to HBL, UBL, or Meezan Bank accounts. However, your bank may apply standard inter-bank transfer fees depending on your account type and transaction amount. Bank withdrawal processing times at pj68 are typically 1 to 3 business days. The minimum bank withdrawal is Rs 1,000. Always ensure your bank account details are up to date in your pj68 profile to avoid delays.

Common reasons for a delayed or rejected withdrawal on pj68 include: incomplete KYC verification, an active bonus with pending wagering requirements, a mismatch between your registered name and your payment account name, or a flagged security review. Log in to your pj68 account and check for any pending verification tasks or bonus conditions. If everything looks clear on your end, contact support at [email protected] with your withdrawal reference number.

pj68 offers a wide range of slot games from leading software providers, including classic three-reel slots, modern five-reel video slots, Megaways titles, and progressive jackpot slots with PKR prize pools. Popular categories include fruit slots, adventure-themed slots, and sports-inspired slots. All slot games on pj68 are independently certified for fair play and use a Random Number Generator (RNG) to ensure every spin is completely random.

Yes — cricket betting is one of pj68's most popular features, and PSL (Pakistan Super League) matches are prominently featured throughout the cricket season. You can bet on match winners, top run-scorers, total sixes, over-by-over markets, and live in-play markets during PSL games. pj68 also covers international cricket including Pakistan national team fixtures, Test matches, and major T20 tournaments. All odds are displayed in decimal format and settled in PKR.

RTP (Return to Player) is the theoretical percentage of wagered money that a slot game returns to players over a very large number of spins. On pj68, slot RTPs typically range from 94% to 97% depending on the title and provider. The RTP for each game is published in the game's information panel — look for the 'i' or info icon within the game lobby. Higher RTP games generally offer better long-term value, though individual session results will always vary.

Yes, pj68 is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete pj68 platform — including cricket betting, live casino, slots, and account management — directly through your smartphone or tablet browser without needing to download a separate app. The mobile experience on pj68 is designed to load quickly even on standard 4G connections commonly used across Pakistan, from Karachi to Lahore and Islamabad.

All live casino games on pj68 are provided by certified third-party software studios and are streamed in real time from professional studio environments with human dealers. The games are subject to regular independent audits and comply with the technical standards mandated by pj68's operating licence. Game outcomes in RNG-based table games are generated by certified random number generators. pj68 displays its fair play certifications in the footer of the website.

pj68 offers a welcome bonus to newly registered players on their first deposit. The current welcome offer details — including the bonus percentage, maximum bonus amount in PKR, and applicable games — are displayed on the Promotions page after you log in. Bonuses are subject to wagering requirements that must be met before any winnings derived from bonus funds can be withdrawn. Always read the full bonus terms before claiming any offer on pj68.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before the resulting winnings become withdrawable. For example, a Rs 1,000 bonus with a 30x wagering requirement means you must place Rs 30,000 in qualifying bets before withdrawal is unlocked. On pj68, progress towards meeting wagering requirements is tracked in real time in your account bonus section. Not all games contribute equally — check the specific bonus terms.

Yes. pj68 runs a VIP programme that rewards consistent players with escalating benefits as they move up the loyalty tiers. Benefits include increased withdrawal limits, dedicated account managers, faster KYC processing, exclusive PKR reload bonuses, and invitations to VIP-only promotions and cricket betting events. Players earn loyalty points through regular betting and gaming activity, which automatically count towards tier progression. Visit the VIP page on pj68 for the full tier breakdown.

Some pj68 bonuses are specifically designed for sports betting including cricket, while others are casino-only or slot-specific. Whether a particular bonus can be used on cricket betting — including PSL and international matches — is specified in the individual offer's terms and conditions. Typically, sports betting contributes at a different rate toward wagering requirements than casino games. Check the Promotions section in your pj68 account for current offers that include cricket betting eligibility.

pj68 operates under an international online gaming licence and applies internationally recognised standards for player protection, fair play, and responsible gaming. The platform implements full KYC, AML compliance, and data security measures as required by its licence conditions. Players are responsible for understanding the legal status of online gambling in their own jurisdiction. pj68 does not accept players from jurisdictions where online gambling is explicitly prohibited by local law.

The minimum age to register and play on pj68 is 21 years. This applies to all products on the platform including cricket betting, live casino, slot games, and table games. Age is verified as part of the KYC process — players who cannot confirm they are 21 or older will not have their accounts approved. pj68 takes underage gambling extremely seriously and will immediately close any account found to belong to a person under 21.

If you feel your gambling is becoming a concern, pj68 offers a self-exclusion tool that blocks access to your account for a period of your choosing — from a minimum of six months up to a permanent ban. To activate self-exclusion, go to Account Settings and select Responsible Gaming, then Self-Exclusion. You can also request it by emailing [email protected]. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed. Your remaining balance will be returned to you.

Yes. pj68 provides a full suite of responsible gaming limit tools accessible from your account settings. You can set daily, weekly, or monthly deposit limits to control how much PKR you add to your account, as well as loss limits that pause your activity once a specified threshold is reached. Limit reductions take effect immediately, while increases require a 24-hour cooling-off period before becoming active. These tools are available to all pj68 players at no cost.

pj68 customer support is available 24 hours a day, 7 days a week. You can reach the team via live chat directly on the pj68 website — look for the chat icon in the bottom corner of any page. You can also email [email protected] for less urgent queries; the team aims to respond within a few hours. For responsible gaming matters, mention this in your subject line to receive priority handling. Support is available in English.